URBNX Shipping Policy

Last updated: September 12, 2026

At URBNX, our products are made to order and shipped through our fulfillment partners. This allows us to create your order specifically for you without holding large amounts of inventory.

1. Order Processing

After you place an order, it first goes through our production process.

Because our products are made to order, please allow additional time for production before your order is shipped.

2. Shipping Times

Shipping times depend on your location, the product ordered, and the shipping method selected at checkout.

Estimated delivery dates are provided at checkout when available.

Please remember that shipping times are estimates and are not guaranteed. Delays may occur because of weather, holidays, carrier issues, customs, or other circumstances outside of URBNX's control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your location, order, and available shipping options.

4. Order Tracking

When tracking information is available, you will receive it through the contact information provided when you placed your order.

Tracking information may take some time to update after your order has shipped.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be shipped again.

6. Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact URBNX so we can help investigate the shipment.

Once an order has been handed to the shipping carrier, delivery times are outside of URBNX's direct control.

7. International Orders

International orders may be subject to customs fees, duties, or taxes depending on the destination country.

Any applicable customs charges or import fees are the responsibility of the customer unless otherwise stated at checkout.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains the wrong product, please contact us within 14 days of receiving your order.

Please include your order number and clear photos of the issue so we can investigate and determine the appropriate solution.

9. Contact Us

If you have questions about shipping or your order, please contact URBNX through the contact information provided on our website.

URBNX — Stay Original. Stay Confident.