URBNX Return & Refund Policy

Last updated: September 12, 2026

At URBNX, we want you to be happy with your order. Because our products are made to order, we have a few guidelines for returns and refunds.

Returns

We generally do not accept returns or exchanges simply because you ordered the wrong size, color, or changed your mind.

Please check our size information carefully before placing your order.

Damaged or Incorrect Orders

If your hoodie arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of receiving your order.

Send us:

• Your order number
• A description of the problem
• Clear photos showing the issue

If the issue is confirmed, we may offer a replacement or refund at no additional cost to you.

Refunds

If your refund is approved, the refund will be issued to your original payment method.

Please allow your payment provider some additional time to process the refund.

Lost Packages

Once an order has been shipped, URBNX is not responsible for delays or losses caused by the shipping carrier. If your package appears to be lost, contact us so we can help investigate the shipment.

Incorrect Address

Customers are responsible for providing an accurate shipping address at checkout. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to send it again.

Contact Us

For questions about returns or refunds, please contact URBNX through the contact information provided on our website.

URBNX — Stay Original. Stay Confident.